14 days old

Manager - Claim Administration

Freeport, IL 61032
**Job Location:** United States : Illinois : Freeport

**Role Value Proposition:**

Job Summary: The Claim Administration Manager is responsible for the management of assets, user management system applications, leadership support to our administrative teams, and providing technical and administrative support to our line of business technical teams. This position supports MetLifes core values of putting the customer first, being the best, making things easier, and succeeding together.

**Key Responsibilities**

Key Responsibilities:

+ Manages asset resources including new hire access/deletions, set up of loaner laptops and new computers, and management of associate equipment refreshes.

+ Manages user management system applications.

+ Technical support to LOB partners facilitating problem resolution on escalated issues and providing timely and proper guidance and support to the administrative team and business partners

+ Recognizing and addressing service-related trends for improved customer experience

+ Oversight of financial controls and regulatory compliance including maintenance of line of business authority levels and ensuring timely and proper financial processing

+ Potential to manage small team of Technical and Support Assistants

+ Coordinate meeting set up for LOB partners and visitors.

+ Manage office email distributions and shared drives

+ Sustain organizational maintenance including transfers, deletions, name changes, etc.

+ Work with facility management on repairs, moves, or changes needed.

+ Act as testers of new systems and software pushes

+ Proactively communicates with partner offices, technical teams, and business units

+ Performs other related duties as assigned or required.

Supervisory Responsibilities: Assistance with management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development.

**Essential Business Experience and Technical Skills:**


+ 3+ yrs. relevant business experience

+ Customer oriented

+ Strong attention to detail

+ Ability to organize and prioritize tasks

+ Must be a self-starter and have the ability to work independently

+ Excellent verbal and written communication skills


+ Bachelors Degree

+ Experience with User Management System applications

+ Claims Experience

**Business Category**

_< MetLife P&C Claims >_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**


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Manager - Claim Administration

Freeport, IL 61032

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Manager - Claim Administration

Freeport, IL

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