21 days old

Lead Service and Customer Technical Support Engineer- Indianapolis

Indianapolis, IN
**Lead Service and Customer Technical Support Engineer- Indianapolis**

Locations:Indianapolis, Indiana

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Power Generation Services

**Business Unit:** Distributed Generation

**Requisition Number:** 221424

**Primary Location:** United States-Indiana-Indianapolis

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** Bachelor's Degree

**Travel Required:** 20%

**Division Description:**

Siemens sets the standard for excellence in power generation, transmission and distribution, and provides innovative customer solutions from utilities, to industrial space, to oil and gas companies. Siemens portfolio includes power plants and power-generating equipment, turbines for use as mechanical drives, compressors for industrial applications, power transmission and distribution systems, smart grid applications, and related instrumentation and control systems.

**Job Description:**

**Lead Service and Customer Technical Support Engineer**

**_Position Overview_**

This position is the Lead Applications and Technical Support Engineer for the SGT-AO5 business. This position supports the new equipment and services business for the 3-6MW power generation and oil and gas sector. The current operating fleet in excess of 1700 global units. Key objectives of the role are as follows:

+ Provide customer technical support of the SGT-A05 fleet

+ Support performance and emissions bids for new equipment opportunities

+ Integrate with core engineering on improving reliability of the fleet

+ Integrate with the global regions as the lead contact for the Product Center of Competence

+ Reports to the Director of Engineering for the Small Engine Business


+ Lead the customer technical support team for the SGT-A05 product line

+ Utilize fleet data to improve reliability and availability for the fleet

+ Ensure timely release of Technical Publications

+ Responsible for release of all technical publications for the fleet, including: Maintenance manuals, Overhaul Manuals, Service Bulletins, Design Manuals

+ Coordinate and perform Unit Health Inspections

+ Provide responses to technical/installation issues to customers

+ Provide technical and commercial support for third party packagers

**Required Skills and Experience**

+ BS Engineering (Mechanical, Civil, Chemical or Electrical)

+ 8 years required within design of gas turbine engines (turbomachinery) or rotating equipment.

+ 5 years of working in Aerospace, Power Generation or Oil/Gas experience

+ Strong written and communications at all levels

+ Ability to provide technical presentations to leadership teams

+ Experience leading technical teams and troubleshooting equipment

+ Ability for domestic and international travel up to 20%

**Preferred Knowledge/Skills, Education, and Experience**

+ Knowledge of the SGT-A05 and Industrial 501-K product line

+ 5+ years experience in Design, Manufacturing, and or Failure Analysis experience

+ Previous experience with gas turbine engine performance and controls

+ Master's Degree in Engineering

+ PMP Certification

+ Industrial experience of 6+ years in power generation or Oil/Gas

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Engineering
  • Information Technology
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  • Manufacturing / Production

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Indianapolis, IN

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Indianapolis, In

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