21 days old

Lead Contact Center Network Engineer

Cary, NC
**Job Location:** Cary, NC

**Role Value Proposition:**

MetLife is leading the global transformation in its industry. In the Senior Contact Center Network Engineer role you can make bold moves to drive business success. As part of the Enterprise Infrastructure and Architecture division, this role will drive the strategic direction of the global Contact Center Network. It is an exciting time to be part of the Contact Center Engineering team as we begin the transformation into an Omni-Channel environment.

**Key Responsibilities:**

+ Responsible for the day to day operations and integrity of the PCI environment including troubleshooting, vendor communication, escalations, and upgrades.

+ Ensure the PCI environment is meeting MetLife Auditors requirements.

+ Provide level 2/3 support of the MetLife contact center environment.

+ Support strategic corporate initiatives regarding the MetLife contact center environment (e.g. real estate changes, compliance, enhancements, etc).

+ Lead and perform engineering changes, platform upgrades, and other enhancements to the contact center environment which may involve after hours work.

**Essential Business Experience and Technical Skills:**

+ 5+ years of experience with Avaya Contact Center technology and architecture (CM, Session Manager, Experience Portal).

+ Excellent communications skills (written and verbal) and ability to work both independently and in a group.

+ Innovated and forward thinking candidate who processes in depth knowledge of the PCI-DSS (Payment Credit Card Industry- Data Security Standards).

+ Should have demonstrated behaviors as a team player, critical thinking skills, accountability and taking ownership.

+ Must have a high degree of technical expertise/professional mastery to recommend process improvements. Is often consulted by peers and seen as the informal leader on tactical problems.

+ Articulates the business value and impact of advanced technical and non-technical information and understands when to escalate issues.

+ Undergraduate degree preferred, MBA or other advanced degree added bonus.



**Business Category**

_Enterprise Infrastructure and Architecture_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 86842


  • Engineering
  • Legal
  • Real Estate

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Lead Contact Center Network Engineer

Cary, NC

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Cary, NC

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