12 days old

Implementation Specialist II

Tampa, FL
**Job Location:** United States : Florida : Tampa

**Role Value Proposition:**

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative solutions to address core business challenges with MetLife. As an Implementation Specialist II you will evaluate new business, additional lines, and amendment submissions to ensure underwriting and rating guidelines have been met or obtain appropriate underwriting authority to accept or decline the case. You will effectively communicate with the sales office, broker, or employer to obtain any needed information and set expectations for the implementation process. Youll also ensure effective, efficient and accurate case set up and installation deliverables and serve as customer interface to the client and broker through the implementation process.

**Key Responsibilities:**

+ Obtains complete sold case materials and reviews for accuracy and compliance with underwriting guidelines.

+ Retrieves any missing data from the broker/sales rep.

+ Obtains appropriate approval for risk acceptance if applicable or declines business.

+ Performs case issue functions and final rating, if applicable.

+ Provides deliverables to client and broker, including risk letter, contracts, booklets, administration CD, ID cards, etc.

+ Provides customer service to broker, field office, and client during issue process.

+ Educates internal and external parties on case implementation process, procedures and support.

+ Handles revisions for specified block of business.

+ Achieves metrics for completion of soldcase/revisions/add coverage.

+ Serves as a learning partner to less experienced team members.

+ Proactively anticipates operational problems and identifies opportunities for improvements to avoid those problems.

+ Proactively maintains expertise on backend implementation systems.

+ Performs other related duties as assigned or required.

**Essential Business Experience and Technical Skills:**


+ High School diploma or equivalent


+ Bachelor's degree

+ 3 - 5+ years related business experience

**Business Category**

_Global Technology & Operations_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 94803


  • Customer Service
  • Engineering
  • Financial Services
  • Legal
  • Sales / Business Development

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Implementation Specialist II

Tampa, FL

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Tampa, FL

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