5 days old

Field Operations Manager

Washington, DC
**Field Operations Manager**

Locations:Washington, District of Columbia

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Mobility

**Business Unit:** Customer Services

**Requisition Number:** 220617

**Primary Location:** United States-District of Columbia-Washington

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** Associate's Degree / College Diploma

**Travel Required:** 20%

**Division Description:**

**Job Description:**

**Siemens US Talent Acquisition**

**Position Overview**

The Service Operations Team Leader will plan, organize, coordinate and manage all phases of personnel and rolling stock. The Manager will also be responsible for administering the safety program, training program, and budget, and directs a high performance team to proactively support our customer in a professional manner. He will assist the Customer Service department providing details on customer related inquires, involving Mechanical department concerns. He will interact with Transportation, Engineering, Dispatch and Finance departments for the safe, cost effective and efficient operations of the railroad.


Ensures the team provides high quality technical advice to the maintenance workforce to enhance equipment reliability of a new locomotive fleet.

Ensures the team is responsive and supports to completion any troubleshooting and repairs to assigned service requests. Non-conformance issues are identified and improvement recommendations are made.

Ensures the team delivers on-going system operation training for the customers.

Assists the team in assigned troubleshooting and repair works

Responsible for planning and maintaining schedule of team

Ensures proper communication between the customer and the field team.

Acts as a mentor and provides on-the-job training to Technicians as required.

Provides feedback to team regarding performance, quality, and productivity issues.

Conduit to the field - conducts regular meetings with field personnel and managers to share company information, updates, etc.

**Required Knowledge/Skills, Education, and Experience**

Minimum of 5 years of working experience with a railroad or other technical agency.

Minimum of 3 years in a Supervisory position.

Knowledge of Railroad Regulatory requirements.

Knowledge of fundamental concepts, practices, and procedures for supervised work group(s).

Excellent English language technical communication skills in speaking, reading and writing.

Must possess proven skills with allMicrosoftOffice (including Excel/Word/Access/PowerPoint) products

Must have comprehensive knowledge of Maintenance Management Systems such as Maximo, JD Edwards, SAP, Cormap

**Preferred Knowledge/Skills, Education, and Experience**

Preferred experience: More than 5 years of experience managing field operations.

Knowledge of fundamental concepts, practices, and procedures for supervised work group(s).

Excellent English language technical communication skills in speaking, reading and writing.

Background or formal training in Quality tools e.g. six sigma.

Ability to applyStandardizationof processes tomaximizeconsistency of output and increase efficiency.

Aptitude to understand technical information

Ideally will have a background in rolling stock maintenance, commissioning or other rail related experience with an appreciation of mechanical and electrical engineering.


**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Customer Service
  • Engineering
  • Legal

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Field Operations Manager

Washington, DC

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Washington, DC

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