17 days old

Engagement Lead Business Systems Analyst

Cary, NC
**Job Location:** United States : North Carolina : Cary

**Role Value Proposition:**

MetLifes Digital vision is to accelerate growth and drive value through a focus on customers, world-class capabilities, and a holistic transformation. The selected employee will participate in defining automation used cases, solution design, and implementation of business process automations.

**Key Responsibilities:**

The Engagement Lead is responsible for identification of suitable/viable opportunities and managing the creation of the Process Automation delivery capability.

They operate as a conduit between the different areas of an organization across business operations and IT to co-ordinate and control the implementation of appropriate methodologies and pipeline governance

**Essential Business Experience and Technical Skills:**

+ Engage with Business Leaders to create an approach for identifying, quantifying and prioritizing the pipeline of business process automation candidates with full visibility of the expected and actual business benefit

+ Engage with process stakeholders and establish the governance and communication model

+ Liaise with IT leaders to secure/establish the technical environment that is serviced, supported and scalable in line with predicted business demand.

+ Implement the established COE framework that enables rapid and repeatable delivery of process automation and ongoing scheduling, monitoring and evolution of the automated processes to increase and improve the business benefit.

+ Oversee the delivery of the initial phase of automated processes in accordance with the agreed Automation Delivery Methodology to achieve a consistent high standard of solution to Business Requirements

+ Ensure the initial batch of operational automated processes are managed on a daily basis to ensure they are scheduled in line with Business Requirements and that exceptions, referrals and system outages are handled appropriately

+ Establish the change management procedures such that system/application and business change cycles are reflected in the operational processes in a timely and accurate manner

+ Define the mechanism for collating and publishing appropriate Management Information to the Business Customers in order that the business benefit and usage can be proactively tracked, monitored and refined.

+ Provide escalation point for the effective removal of blockers and escalation at all levels throughout the initial phases of the Automation implementation

+ Handover the running of the RPA delivery and support deployments to the Virtual Resource Manager once the agreed level of maturity/certification has been achieved


+ 7+ years professional experience, preferably in insurance, financial services or management consulting.

+ Proven experience of successfully delivering high quality solutions in high pressure, structured environments using standard project management techniques and disciplines

+ Ability to liaise with senior level external supplier and internal stakeholder representatives in a rational and measured manner to communicate project progress, issues, risks and solutions Ability to control meetings and ensure the attendees are focused on achieving the predefined objectives

+ The aptitude to adapt and evolve methodologies and procedures in a controlled manner to continually improve the delivery and support channels

+ Background in software delivery and/or process optimization projects with excellent client facing skills

+ Ability to engage stakeholders and generate leads for identification of suitable opportunities

+ Experience of managing and motivating a cross discipline team

+ Competencies: Leadership skills, negotiation skills, written and verbal communication skills, self-motivated/starter, and the ability to work in a team.


+ Spanish speaking

**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 84901


  • Financial Services
  • Information Technology
  • Legal

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Engagement Lead Business Systems Analyst

Cary, NC

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Cary, NC

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