11 days old
2017-12-012017-12-31

Dispatching Operator

Siemens
Hayward, CA
**Dispatching Operator**







Locations:Hayward, California







Job Family: SCM-Procurement / Logistics & ECC







Apply







English (US)







**Job Description**







**Division:** Building Technologies



**Business Unit:** Field Operations



**Requisition Number:** 218923



**Primary Location:** United States-California-Hayward



**Assignment Category:** Full-time regular



**Experience Level:** Entry level



**Education Required Level:** High School Diploma / (GED)



**Travel Required:** No







**Division Description:**







The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.







For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm







**Job Description:**







**Job Description:**







The **FLS Coordinator** for Genentech is the main source of contact with our customers on a day to day basis. The importance of this role is to be the core of the Fire Life Safety Division at Genentech.







**Responsibilities**







Effectively coordinates and schedules Fire Life Safety Impairments to ensure customer expectations and commitments are met while delivering high quality service to assigned product lines.







Provides support, information, prioritization and coordination of assignments for field service personal. Serves as the main point of contact for all service customers to ensure expectations are being met.







Coordinates monthly quality assurance efforts of appropriate onsite personnel. Coordinates and is responsible for the implementation of the scheduling and movement of manpower.







Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.







Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Reviews, processes and distributes all service documentation including service orders, timesheets, Genentech FLS Impairments, purchase orders, issuing and assigning monthly notification numbers, and updating Genentech tracker excel spreadsheets.







Maintains timely set up and completeness of related job folders as assigned. Utilizes, maintains and updates all employee, service call and customer information in SAP. Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc.







**Required Knowledge/Skills, Education, and Experience**







Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.







High School or GED.







A minimum of 2 years experience in customer service call/email handling, dispatching and service response in a related or technical industry required.







Good organizational, interpersonal and verbal/written communication skills Knowledgeable in Microsoft Office and business software systems (i.e. SAP), and technically savvy with internet based webmail (Gmail, GCal, & Google Drive).







**Preferred Knowledge/Skills, Education, and Experience**







Technical school or Associates degree (2 year) preferred







5 years experience in customer service call/email handling, dispatching and service response in a related or technical industry preferred







**Why Siemens?**







+ Competitive compensation.



+ Excellent health, vision, and dental plans with many options from which to choose.



+ All employees receive Life Insurance, Short, and Long Term Disability coverage.



+ 401k match dollar for dollar up to 6% of gross salary.



+ Education reimbursement programs available.



+ Extensive product training and professional career development.







**Equal Employment Opportunity Statement**



Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.







**EEO is the Law**



Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .







**Pay Transparency Non-Discrimination Provision**



Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

Categories

  • Customer Service
  • Legal

Share this job:

Dispatching Operator

Siemens
Hayward, CA

Share this job

Dispatching Operator

Siemens
Hayward, CA
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast