6 days old

Dispatching Operator

Florham Park, NJ
**Dispatching Operator**

Locations:Florham Park, New Jersey

Job Family: SCM-Procurement / Logistics & ECC


English (US)

**Job Description**

**Division:** Building Technologies

**Business Unit:** Field Operations

**Requisition Number:** 220428

**Primary Location:** United States-New Jersey-Florham Park

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** High School Diploma / (GED)

**Travel Required:** No

**Division Description:**

Siemens is a global

technology powerhouse that has stood for engineering excellence, innovation,

quality, reliability and internationality for more than 165 years. As a global

technology company, Siemens is rigorously leveraging the advantages that this setup

provides. To tap business opportunities in both new and established markets,

the Company is organized in nine Divisions: Power and Gas, Wind Power and

Renewables, Energy Management, Building Technologies, Mobility, Digital

Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the

world market leader for safe, energy efficient and environmentally friendly

buildings and infrastructure. As a technology partner, consultant, service

provider, system integrator and product supplier, Building Technologies offers

fire protection, security, building automation, heating, ventilation and air

conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

**Job Description:**


Serves as the main point of contact for all service customers to ensure

customer expectations are met.

Proactively follows up with customers after completion of service visits to

ensure a high level of satisfaction with quality of work received.

Handles decisions regarding the scheduling and movement of manpower and


Schedules and dispatches field labor force to meet customer needs and

expectations based on the nature of the call (urgency, contractual obligations,

available resources and customer needs).

Ensures all service requests and dispatches are organized, well documented,

coordinated, and prioritized accordingly.

Supports material procurement for customer part sales (pricing part sales,

processing orders and invoicing) as well as internal requests in support of

Service projects.

Performs invoicing for Service Time & Materials calls.

Reviews, processes and distributes all service documentation including service

orders, time-sheets, packing slips, purchase orders, accounts payable vouchers,

MTO's and/or RMTR's as assigned. May assists in processing credit memos and


Performs invoicing for Service Time & Materials calls.

Maintains timely set up and completeness of related job folders as assigned.

Effectively utilizes SAP in the delivery and management of service activities

opening service calls, supporting and scheduling planned preventive maintenance

visits, updating customer information, creating purchase orders.

Delivers outstanding customer service.

Any other miscellaneous customer service functions as assigned.




Family Responsibilities:


to incoming inquiries and/or requests regarding products and/or services.

Supports customers by providing information while providing efficient and

courteous service. Participates in investigating and resolving semi-complex

problems. Supports order tracking, price quoting, and scheduling.


**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Accounting
  • Customer Service
  • Engineering
  • Financial Services
  • Legal

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Dispatching Operator

Florham Park, NJ

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Florham Park, NJ

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