27 days old

Director, Knowledge Management

New York, NY
**Job Location:** United States : New York : New York **Alternate Job Location:** United States : This job is flexible on location

**Role Value Proposition:**

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will support the development of Global Underwriting Guidelines, govern underwriting rules, managing knowledge, documentation and more.

**Key Responsibilities:**

+ Developing a new Rules framework by:

+ Helping create a framework for Global Underwriting rules and guidelines by incorporating Financial, Business and Medical rules. To achieve this the Director will:

+ Create a project plan to bring together Regional and Country Chief UWs and teams

+ Build a framework to creating the standards,

+ Will leverage external public information and Re-insurer manual/ practices used

+ Will be responsible for helping implement new rules globally by understanding local context, driving changes required, creating project plans and program managing the overall implementation

+ Help build the quality standards to conduct regular Closed File Reviews (CFRs)/ Quality Checks on the UW decisions made globally. These standards will be used by the Quality assessment team to conduct quality checks

+ Design, implement and continuous improve the Knowledge Management system by:

+ Continuous improvement by creating a framework to review the rules and standards on a periodic basis by working with country/regional experts and collaborating with the Director of External research & Analytics

+ Evaluating the current Medical UW platforms (AURA) and come up with a plan to upgrade them to right standards. This will include working with external vendors, creating business requirements and helping drive execution

+ Will create and manage the UW manuals/guidelines

+ Create a global tracker and dashboard to create transparency on progress and areas of improvement

+ Contribute to a learning culture and help drive a continuous improvement culture

+ Determine opportunities and identify solutions to improve capabilities and efficiency

+ Performs other duties as assigned or required.

**Essential Business Experience and Technical Skills:**


+ Bachelors degree

+ 12+ yrs. relevant work experience.

+ 7+ years of Underwriting & Knowledge management experience


+ Masters degree

+ Ability and flexibility to travel International

+ 15+ yrs. relevant work experience.

+ Working level understanding of financial services industry and insurance in particular. Ideally experience with Underwriting rules and knowledge management.

+ Attention to detail, focus on technical analysis and problem resolution skills, applies objectivity and open-mindedness to decision making.

+ Project Management capabilities Can manage projects and has the ability to put structure towards getting things done

+ Written and Verbal communication Strong communicator. Has the ability to develop written power point and word based communication focused towards senior executives

+ Team Management can manage and influence a desperate team driving specific projects

+ Knowledge of continuous improvement methodology (LEAN preferred), quality management principles and data analysis based on statistical process control.

+ Experience in financial services

+ Strong customer satisfaction and focus.

**Business Category**

Operations : Process Improvement


Up to 25%

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.** 1

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 94960


  • Business
  • Financial Services
  • Management
  • Engineering

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Director, Knowledge Management

New York, NY

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New York, NY

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