10 days old
2017-12-062018-01-05

Customer Success Engineer - Amesim, Virtual.Lab, HEEDS

Siemens
Troy, MI
**Customer Success Engineer - Amesim, Virtual.Lab, HEEDS**







Locations:Troy, Michigan







Job Family: Engineering







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English (US)







**Job Description**







**Division:** Digital Factory



**Business Unit:** Product Lifecycle Management



**Requisition Number:** 219410



**Primary Location:** United States-Michigan-Troy



**Assignment Category:** Full-time regular



**Experience Level:** Mid level



**Education Required Level:** Bachelor's Degree



**Travel Required:** 20%







**Division Description:**







Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.







The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.







For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm







**Job Description:**







The Customer Success Engineer is responsible for ensuring the technical success of our customers in their use of our software, LMS Amesim, LMS Virtual.Lab, or HEEDS. Working closely with customers to understand their engineering workflow, the Customer Success Engineer proposes solutions and best practices to help the client meet their objectives as well as improve their processes. The role includes classroom training, mentoring, and providing direct customer support. The position works closely with the sales organization to discover opportunities to grow usage within accounts and engage the customer to realize that growth.







Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role. If you are creative, entrepreneurial, and possess excellent communication skills, we would like to hear from you.







**Responsibilities**







Act as primary point of contact to assigned set of accounts for all technical issues related to their use of LMS Amesim, LMS Virtual.Lab, or HEEDS. Identify problems and take responsibility for successful resolution of issues.







Facilitate the sales process in developing account intelligence, pursuing opportunities for growth of software usage, and assisting in software deployment.







Conduct technical discussions with customers to collect and understand simulation requirements, propose solutions, and explain benefits of our approach.







Conduct training on introductory and advanced topics in LMS Amesim, LMS Virtual.Lab, or HEEDS.







Perform benchmark simulations and test cases to explore new methods, define best practices and verify results.







Create Knowledge Base articles for the customer portal.







Work on multiple projects and support engagements simultaneously.







Collaborate with product management and industry teams to provide input on future product direction, and communicate and demonstrate new software capabilities to customers.







**Required Knowledge/Skills, Education, and Experience**







Bachelor of Science in Mechanical Engineering, Aerospace or related field







Successful application of systems engineering; noise & vibration or multi body analysis to meet real world goals in research or design.







Ability to learn new skills and adapt to customer application needs.







Excellent communication, organization, time management, and presentation skills.







Position based in Troy, Michigan







Ability to travel up to 20%







**Preferred Knowledge/Skills, Education, and Experience**







M.S. or Ph.D. in Aerospace or Mechanical Engineering, or related field.







Experience with LMS Amesim, LMS Virtual.Lab, or HEEDS or other similar commercial tools.







Working knowledge of common design processes, objectives and constraints in one of the following industries: Aerospace, Turbomachinery, Automotive, etc.







*LI-CAD







**Equal Employment Opportunity Statement**



Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.







**EEO is the Law**



Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .







**Pay Transparency Non-Discrimination Provision**



Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

Categories

  • Automotive
  • Engineering
  • Financial Services
  • Legal
  • Manufacturing / Production

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Customer Success Engineer - Amesim, Virtual.Lab, HEEDS

Siemens
Troy, MI

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Troy, MI
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