18 days old

Customer Services Supervisor - Client Service Administrators - Richmond, VA or Beltsville, MD/Washington, D.C.

Beltsville, MD
**Customer Services Supervisor - Client Service Administrators - Richmond, VA or Beltsville, MD/Washington, D.C.**

Locations:Beltsville, Maryland

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Building Technologies

**Business Unit:** Field Operations

**Requisition Number:** 218817

**Primary Location:** United States-Maryland-Beltsville

**Assignment Category:** Full-time regular

**Experience Level:** Senior level

**Education Required Level:** High School Diploma / (GED)

**Travel Required:** 35%

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

**Job Description:**

**Position Overview:**

Supervises Renewal Coordinators and Client Service Administrators responsible for establishing the foundation for the customers overall service and digital experience.

Oversees building of maintenance plans, completing databases for installed equipment, managing small agreements and the renewal process.


**Supervisor, Zone Operations Center Renewal Coordinators and Client Service Administrators** Oversees the foundation for a customers overall service and digital experience in the following areas:

Service Agreement Renewal manages on-time completion

Maintenance planning facilitates detailed maintenance plans to meet contractual obligations

iBase administration drives high quality iBase data for installed equipment

Service Portal drives high quality customer data

Deficiency follow-up monitors field work orders and develops corrective action proposals

Supervises, trains and mentors Renewal Coordinators, Client Service and iBase Administrators team members through the performance management process (goal-setting, one-on-ones, and reviews).

Oversee the interaction between Client Service Administrators and assigned customers with agreements <$10k Automation and <$5k Fire/Secuirty.

Acts as a point of escalation for customers with concerns over maintenance plans andrenewals.

Works with branch Operations Management to ensure coordination and alignment of their Client Service Administrator / Renewal Coordinator team.

Required Knowledge/Skills/Experience & Education:

Technical school or Associates degree (2 year) required, although a combination of education (High School or GED required) and experience will also be considered

2 - 5+ years experience in customer service, field coordination, administration or operations. Excellent organizational, interpersonal and verbal and written communication skills needed

Proficient in Microsoft Office and business software systems (i.e. SAP)

Familiarity or experience with Automation / Fire / Security systems preferred. Strong accuracy and quality of data needed.

Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills.

Ability to read and understand customer service contracts.

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Engineering
  • Financial Services

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Customer Services Supervisor - Client Service Administrators - Richmond, VA or Beltsville, MD/Washington, D.C.

Beltsville, MD

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Beltsville, MD

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