11 days old

Customer Services Professional

Elk Grove Village, IL 60007
**Customer Services Professional**

Locations:Elk Grove Village, Illinois

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Digital Factory

**Business Unit:** Customer Services DF & PD

**Requisition Number:** 217838

**Primary Location:** United States-Illinois-Elk Grove Village

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** Associate's Degree / College Diploma

**Travel Required:** 5%

**Division Description:**

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Process Industries and Drives Division helps manufacturers measurably increase productivity and improve time-to-market with our innovative, integrated technology and services. We support our customers in continuously improving the reliability, safety, and efficiency of products, processes and plants.

For more information, please visit: http://www.siemens.com/businesses/us/en/process-industries-and-drives.htm

**Job Description:**

**Customer Services Professional for CS MC**

**Position Overview**

Are you ready to actively engage with customers and take on new challenges while supporting the growth and strategic direction of an evolving business? Customer Service - Motion Control is looking for candidates that are enthusiastic about the machine tool business and inspired by helping serve our customers needs. The Customer Services Professional role will focus on the following primary goals:

Revenue generation for CS MC portfolio of products through proactive support of Business Developers and Lead Generation

Be responsive to the customer eliminate delays to respond to quotations & help customers buy

Improve quote/win rates on CS MC products.


Analyze and monitor on annual basis, Siemens customers that are coming off of repair service contracts and/or warranty contracts.

o Proactively contact these customers to discuss benefits and transition plan to service contracts.

o Forward promising leads to appropriate Business Developers.

Analyze and monitor on annual basis, Siemens customers that are coming off of service contracts.

o Evaluate how much of the contract has been used and, when appropriate, proactively engage customer with possible service that we could provide at no charge.

o Work with Field Service in scheduling visits when appropriate

o When the time comes for renewal, put contract summary into place to help Business Developers sell renewal contracts.

Own relationship with our smaller customers (under $50,000) where Business Developers cant regularly visit

Develop monthly dashboard for all customers on service contracts

Help maintain list of customers who are on service contracts add in any/all contact information that is acquired through proactive communications.

Analyze accounts where weve seen reduction in volume.

o Proactively reach out to these customers to understand why volume has gone away.

o Understand how Siemens can support their future business needs.

o Forward promising leads to appropriate Business Developers.

Actively, within a day or two, follow up on quotes that have been sent out from our Customer Service team in Lebanon, Ohio.

Lead qualification, including the use of tools like GSP to find opportunities for retrofits, upgrades, contracts, etc.

Build a trusting relationship with Business Developers

Maintain accurate record of activities, including entering potential leads into Philos.

**Required Knowledge/Skills, Education, and Experience**

Education: Associates Degree / College Diploma

Technical proficiency: Experienced in Excel, Microsoft Word

Work experience: 2+ years of experience communicating with customers and end users.

Ability to travel up to 10% of the time

**Preferred Knowledge/Skills, Education, and Experience**

Education: Bachelors Degree

Technical proficiency: SAP, Siemens GSP

Industry/business acumen: Experience with machine tool products, core customers, and familiarity with Siemens go to market approach is preferred.

Work experience: harvesting sales leads through install base or other tools.


**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Customer Service
  • Engineering
  • Financial Services
  • Legal
  • Manufacturing / Production
  • Sales / Business Development

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Customer Services Professional

Elk Grove Village, IL 60007

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Elk Grove Village, IL

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