14 days old
2018-02-052018-03-07

Customer Service Representative

Delta Dental of Oklahoma
Oklahoma City, Oklahoma 73116
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

 
Join Delta Dental of Oklahoma, the oldest and largest dental benefits provider in the state of Oklahoma.

Looking for someone that wants to make a difference and values working in a Customer Service department with a culture that instills in each employee the feeling of respect, trust, performance, collaboration, responsibility, accountability and commitment.

This position will work 40 hours per week.  

Equal Opportunity Employer

Minority/Female/Disability/Protected Veteran

 
 
Duties:
 

The Customer Service Department is a team of professionals devoted to improving the experience of various constituents who call to resolve issues concerning their dental benefits. As such, answering the phone is one of the key components of this department. Employees in this department render assistance, answer questions, and represent the company as dental benefit experts. Successful team members demonstrate superior customer service and verbal communication skills. Reliability and schedule adherence is also a key requirement for Customer Service team members.

 

 

 

Great service means managing the relationships, the experience must be more personable and personalized; valuing the customer’s intelligence and reducing the effort that they must make to communicate with you and resolve their issues.

 
 

Requirements


•HS Diploma or equivalent required


•Must type 25 WPM


•Previous customer service and general office experience with computers, telephones, calculators and the use of business etiquette is required


•Must have excellent organizational skills with listening, troubleshooting, analytical, oral and written communication skills


•Dental or claims processing, insurance knowledge and/or dental office experience is a plus


•Enjoy engaging with customers


•You're able to empathize with customers in a genuine way that lets them know you care about their issues


•Problem solver


Categories

  • Customer Service

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Customer Service Representative

Delta Dental of Oklahoma
Oklahoma City, Oklahoma 73116

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Delta Dental of Oklahoma
Oklahoma City, Oklahoma

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