16 days old

Customer Service Rep - Manufacturing

Grand Prairie, TX
**Customer Service Rep - Manufacturing**

Locations:Grand Prairie, Texas

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Energy Management

**Business Unit:** Low Voltage & Products

**Requisition Number:** 222776

**Primary Location:** United States-Texas-Grand Prairie

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** High School Diploma / (GED)

**Travel Required:** No

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationally for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in eight Divisions: Power and Gas, Power Generation Services, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, and Financial Services.

With power chain management from creation to consumption, and over half a dozen manufacturing hubs here in the U.S., Siemens Energy Management provides technologies for the economic, reliable, and intelligent transmission and distribution of electrical power. From smart grid and energy automation technology, to power supply for industrial plants and high-voltage transmission systems, Siemens is providing intelligent technologies to a diverse clientele.

For more information, please visit: https://www.siemens.com/us/en/home/company/about/businesses/energy_management.html

**Job Description:**


Siemens Grand Prairie, TX location is growing and looking to add a Customer Service Representative to their team. The Customer Support Representative will support both our internal and external customers to deliver exceptional customer support while increasing customer satisfaction.


Provide timely responses to internal and external customers, including delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations. Facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution.

Interface with customer support, project management on product delivery and order management issues. Provide solutions and alternatives to customers to meet their shipment needs.

Demonstrate a competency level of product, production process and capabilities as well as the SAP order management system.

Provide direction and solutions on process improvements.

Train peers as appropriate.

Lead project teams and serve as team member for special projects to drive continuous improvement and the teams performance

Foster and maintain a positive customer centric environment.

Required Knowledge and Experience:

1. 2+ years of experience in customer facing role supporting a manufacturing or distribution client.

2. Demonstrated ability to reproduce a customer problem, isolate cause and drive resolution.

3. Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.

4. High School Diploma or equivalent. Specialized skill training/certification may be required. Associates degree in related discipline is preferred.

Preferred Experience:

- 2+ years experience in a Customer Support role supporting industrial or construction electrical distribution and products.

- SAP system knowledge/experience

- Work experience in the manufacturing industry

- Work experience in a customer support role

Position Criteria

Ability work in a team-oriented environment

Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment

Demonstrated experience working with MS Office software package

Analytical skills and detail-orientation.

Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently

Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner

Ability to professionally manage customer telephone calls and emails while performing other required tasks.

Customer service skills and aptitude.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Why Siemens? In addition to an incredible career opportunity, we offer:

- A competitive base salary

- Excellent health/vision/dental plans, matching 401K, life insurance and 3 weeks of PTO to start.

- Extensive training along with career development.

We aim to hire top talent and arm them with the opportunity to make top dollar. Siemens is a great place to have a career in a growing business. We are proud that when people join Siemens, they rarely leave, as shown with our low turnover.

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Financial Services
  • Customer Service
  • Construction / Skilled Trades
  • Manufacturing / Production
  • Engineering

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Grand Prairie, TX

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