30 days old

Customer Education Development Specialist: Cardiovascular

Issaquah, WA
**Customer Education Development Specialist: Cardiovascular**

Multiple Locations:Mountain View, California; Issaquah, Washington

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Siemens Healthineers

**Business Unit:** Services

**Requisition Number:** 221010

**Primary Location:** United States-California-Mountain View

**Other Locations:** United States-Washington-Issaquah

**Assignment Category:** Full-time regular

**Experience Level:** Senior level

**Education Required Level:** Bachelor's Degree

**Travel Required:** 75%

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the worlds largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers needs. So that more people can have a life that is longer, richer, and more filled with happiness.

**Job Description:**

**Position Overview**

The Customer Education Development Specialist designs and develops Ultrasound clinical education course content to address customer training needs after system purchase. This education content must align with the overall business goals of the company and support revenue-based education services. The education content developed will be customized for our global, web-based e-learning portal called PEPconnect. Training and education will be provided to Siemens Healthineers Ultrasound customers to enable the effective use of our ultrasound products and therefore contributing to the successful attainment of business targets. Delivery of these programs will be through classroom as well as web based/virtual instructor led trainings (VILT). Design and implementation of the education program will be an extension of our accelerated customer growth, business success and customer satisfaction. This position reports to the Customer Service organization supporting the Ultrasound Business Area.


The Customer Education Development Specialist will collaborate with key clinical experts in the Ultrasound Business Area before and after development of new product releases to ensure that education course material represents advanced applications as utilized on Siemens products and reflects current diagnostic trends. The Customer Education Development Specialist will ensure effective delivery of the content according to committed timelines and budgets.

+ Provide the necessary education strategy and vision around education delivery to leadership in order to meet the business objectives and demands

+ Responsible for supporting the development of programs to meet stated timelines, in a fashion in accordance with approved learning models, and to deliver these programs through the tools that Siemens selects to support the education delivery. The development can include content writing, manuals, Power Point presentations, CDs, Tech Tips, Computer Based Training modules, online tutorials, classroom, workshops and maintaining the modality specific curricula to reflect trends in a dynamic medical specialty

+ Must be able to facilitate, control, and monitor a full range of engagement tools including live conversation, chat, polls and quizzes and be able to incorporate tools for webinars, remote labs, hands on and video conferencing.

+ Ensure all developed courses deliver consistent messages that are aligned with the department policies, strategies and business plans

+ Act as a liaison with business unit, sales support, marketing, and education managers to facilitate implementation of new ultrasound products

+ Consistently deliver high level quality of education and training to both internal and external customers.

+ Position yourself as a consultant to both internal and external customers, and be comfortable and confident is upselling / recommending education programs to customers

**Required Knowledge/Skills, Education, and Experience**

Minimum of 5 years of clinical experience as a Cardiac sonographer in a hospital setting

Qualified candidate should be registered through the ARDMS in Echocardiography and Vascular

sonography (RDCS, RVT). Other Cardiac accreditations or certifications highly desired

Candidate ideally should have Siemens Ultrasound experience

Provide consultative support for online education programs and advanced clinical applications in

collaboration with key clinical experts

Demonstrated ability to interface and collaborate with physicians and other higher-level medical staff

to ensure high quality education development

Demonstrated ability to understand, design and teach complex anatomy and medical imaging in

written and audiovisual formats

Demonstrated ability to apply project management processes to plan, develop and execute education

content within required timelines and budgets

Strong verbal and written communication skills are required

Understanding and experience in education design and development

Previous presentation experiencerequired

Demonstrated ability to identify and resolve problems internally and externally

Proficiency with required computer systems, programs and education development software

Must be willing to travel 50-75% as necessary

**Preferred Knowledge/Skills, Education, and Experience**

+ Registry required: Adult Echocardiography

+ Registry preferred: Vascular, Pediatric Echocardiography

+ Thorough understanding of 3D echocardiography, TDI, Strain Imaging and 2D quantification

+ Thorough understanding of Transesophageal Echocardiography, 3Dpreferred

+ Working knowledge of: Mitral valve quantification, Speckle Trackingand3D quantification

+ Previous classroom teachingexperiencepreferred

+ Participation in clinical researchpreferred

+ Previous leadership experience preferred

+ Commercial medical equipment businessorsales experience preferred

+ Must be able to discuss education options and be comfortable up-selling the customer on additional education.

+ Certified Technical Trainer (CTT+) or equivalent a plus.

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Customer Service
  • Engineering
  • Financial Services
  • Legal
  • Marketing
  • Healthcare
  • Sales / Business Development

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Customer Education Development Specialist: Cardiovascular

Issaquah, WA

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Issaquah, WA

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