11 days old

Customer Account Support 2

Cary, NC
**Customer Account Support 2**

Locations:Cary, North Carolina

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Siemens Healthineers

**Business Unit:** Services

**Requisition Number:** 218855

**Primary Location:** United States-North Carolina-Cary

**Assignment Category:** Full-time regular

**Experience Level:** Entry level

**Education Required Level:** Associate's Degree / College Diploma

**Travel Required:** No

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the worlds largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers needs. So that more people can have a life that is longer, richer, and more filled with happiness.

For more information, please visit: http://www.usa.siemens.com/healthineers

**Job Description:**

This position resides in a customer contact center, which includes inbound and outbound contacts with internal and external customers. Respond to incoming inquiries and/or requests regarding medical equipment service from our customers. Support internal and external customers by providing information, while giving efficient and courteous service, participating in investigating and resolving semi-complex problems and supporting order tracking, dispatching and scheduling.


Responds to inbound and outbound requests involving products and/or services.

Achieves expectations for all defined performance and quality metrics.

Manage competing priorities.

Help others on the team when asked to do so by Leadership Team to help maintain customer satisfaction.

Utilized for new hire support at the direction of Leadership Team.

Professionally investigates and resolves customer concerns.

Consistently maintains a positive attitude.

Contribute to project teams as assigned.

Appropriately discusses and promotes Siemens services and products based on customer needs.

Required Knowledge/Skills, Education, and Experience:

High School diploma or equivalent required.

2-5 years of experience in customer related role.

Demonstrates strong communications skills.

Resourceful, analytical and adept at making decisions and multi-tasking during fast-paced and stressful situations.

Works as a member of a team and displays flexibility adaptability to change.

Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.

HOURS: Central Zone Monday -Friday 9:00am -6:00pm

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Engineering
  • Financial Services
  • Legal
  • Healthcare

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Customer Account Support 2

Cary, NC

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Customer Account Support 2

Cary, NC

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