20 days old

Compliance Analyst - Brighthouse Financial

Charlotte, NC
**Job Location:** United States : North Carolina : Charlotte **Alternate Job Location :** Not Applicable : Not Applicable

Brighthouse Financial is a new company established by MetLife. Were on a mission to help people achieve financial security. Built on a foundation of industry knowledge and experience, we specialize in offering essential annuity and life insurance products designed to help customers protect what theyve earned and ensure it lasts more predictably. In an industry that often has a reputation for complexity, confusion, and cost, Brighthouse Financial is different. Our approach includes simplicity, transparency, and more value so customers can face the future with confidence.

Brighthouse Financial is seeking passionate, high-performing team members to help us carry out our mission and be part of an exciting journey toward improving the financial futures of our millions of customers. Sound like you? Read on.

**Role Value Proposition:**

Brighthouse Financial (the Company) is seeking a motivated individual to join the Compliance Operations team. This individuals primary job responsibilities will involve responding to customer complaints in order to mitigate reputational risk to the Company and ensure compliance with applicable insurance and securities regulations governing customer complaints.

**Key Responsibilities:**

+ Document assigned complaint cases in a central repository and manage their progress toward resolution;

+ Research policy/contract records to assist in formulating complaint responses;

+ Request policy/contract adjustments for complaints resulting in an offer to a customer;

+ Collaborate with partners in Legal and within the line of business to determine agreed upon claim and settlement amounts;

+ File complaint reports with insurance and securities regulators, as required;

+ Work with other compliance associates to develop targeted training programs, revise marketing materials, and respond to sales practices issues raised through identified complaint trends; and

+ Partner with the Companys Due Diligence Team and Special Investigative Unit to provide recommendations regarding high-risk brokers.

**Essential Business Experience and Technical Skills:**

+ Bachelors degree

+ Strong working knowledge of insurance and annuity products

+ Microsoft Office (Word, Excel, PowerPoint) competency

+ Excellent analytical and investigative skills

+ Exemplary verbal and written communication skills

+ Ability to work independently and within a collaborative team

+ Strong organizational skills, attention to detail

+ Ability to research, access and interpret technical data, determine the regulatory impact to business initiatives and influence decisions


+ Prior experience responding to customer complaints preferred

+ Strong project management skills

+ FINRA Series 6, 7, 24, or 26 preferred;

+ A strong working knowledge of insurance and annuity products;

+ Knowledge of the regulatory requirements in the insurance and securities industries

Brighthouse Financial is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Brighthouse Financial's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Brighthouse Financial is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, please contact our Employee Relations Department at 1-866-635-9230 or email bhfemployeerelations@brighthousefinancial.com . All other unrelated inquires will not be acknowledged.



  • Human Resources
  • Financial Services
  • Legal
  • Marketing

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Compliance Analyst - Brighthouse Financial

Charlotte, NC

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Compliance Analyst - Brighthouse Financial

Charlotte, NC

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