1+ months

Complaint Investigation - Quality Engineer

Alameda, CA

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

The primary function of this position is to support the Complaints Investigation Group (CIG)   in the diagnosis and root cause determination of product which has been returned to ADC for failure in the field.  The primary goal of this position is to identify root causes and recommend changes to forward production processes or product design to eliminate similar failure modes in the future.

Implement, document, and maintain test systems and equipment utilized by the Complaints Investigation Group to perform initial analysis of field return product. Develop troubleshooting methodologies for more complex failure modes on an engineering investigation basis.  Demonstrate linkage or root cause to symptoms observed by customers.  Document symptoms and linkeage to root cause of problems.  Provide documentation of engineering activities as required to support timely completion of complaint investigation reporting documentation as required by quality system regulations. Translate engineering investigation methodologies into procedures which can be executed by CIG technicians.  Qualify new procedures and equipment as necessary.  Develop metrics which demonstrate the effectiveness of the complaints investigation process. Communicate  root  cause  information  to  operations  production support  engineers,  and  recommend  changes  to  eliminate  root causes.


Preferred candidates have a BSEE or equivalent experience and scientific degree

Preferred candidates have a min. of 5 relevant experience in investigations and complaints or equivalent experience in a related field
Job Family: Operations Quality
Division: ADC Diabetes Care
Travel: No
Medical Surveillance: Yes
Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)


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Complaint Investigation - Quality Engineer

Alameda, CA

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Alameda, CA

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