11 hours
2017-12-142018-01-13

Clinic Navigation Specialist

United Way for Greater Austin
Austin, TX 78702
United Way for Greater Austin (UWATX)

Clinic Support Navigation Specialist

Navigation Center

Regular, Part-Time, Non-Exempt


 



Who we are:


United Way for Greater Austin (UWATX) brings people, ideas and resources together to fight poverty in our community. As an investor in impact, we believe the key to transformative change is in working together. The how of our work is in our name: We bring the community together in a united way to serve as a convener of and backbone for powerful collaborations that create pathways out of poverty. Together, we can create a thriving community for all.


 


Who we want:



The Clinic Support Navigation Specialist will assist United Way for Greater Austin in providing the most accessible and highest quality comprehensive customer service to our local community. This individual is results oriented and maintains high moral and ethical standards. This individual must be self motivated, self confident and meet deadlines in a fast-paced and high change environment. The ability to work well in a team environment and with diverse populations is a must. In this role, you will serve as a specialist for callers interested in services offered at El Buen Samaritano Episcopal Mission. As such, you will ensure effective, timely and quality communication reflecting care and concern for each individual you speak with. You will be responsible for screening, scheduling, and providing exceptional customer service to our community members while maintaining performance and quality standards. Additionally, you will be responsible for collecting personal health information for all callers and providing accurate data entry and logging of appointments and outcomes.


 



What youll bring:




  • Bilingual in Spanish required.



  • Bachelors degree from an accredited college or university preferred.


  • At least 1 year of experience working with low income and/or vulnerable populations required.


  • At least 1 year of customer service experience required.



  • An ability to work and adapt in a fast-paced work environment and shift gears quickly to accommodate change.



  • An ability to prioritize work to meet daily and monthly individual goals.


  • Excellent computer, interpersonal, and communication skills.


  • Professional appearance and manner.



  • Eligibility/screening experience preferred.





 


Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. UWATX is an at-will employer. 



 


This position is located in Austin, Texas and reports directly to the Lead Navigation Specialist.

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Categories

  • Customer Service

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Clinic Navigation Specialist

United Way for Greater Austin
Austin, TX 78702

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United Way for Greater Austin
Austin, TX
US

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