15 days old
2017-11-292017-12-29

Client Svcs Consultant I

MetLife
Charlotte, NC
**Job Location:** United States : Charlotte : North Carolina







A candidate is identified for this role.







**Role Value Proposition:**







At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide administrative and customer service to very large group insurance clients while working with the account team to manage customer relationships and satisfaction.







**Key Responsibilities:**







+ Overall accountability for the day-to-day administration of multiple National Accounts clients, including:



+ Responds to client requests and leads projects.



+ Provides clients with alternative solutions to requests and can identify possible plan design alternatives



+ Acts as a liaison between the client and internal MetLife teams.



+ Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting.



+ Provides exceptional customer service to ongoing customer delivery and client satisfaction.



+ Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.



+ Participates in client account audits and strategic planning process.



+ Partners with Financial team in completion of client reports; analyzing results and identifying trends.



+ Leads and coordinates implementation of new clients and the addition of MetLife product lines to existing clients.



+ Participates in initial strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems.



+ Assists in facilitating the execution of contracts to ensure compliance.



+ Partners with Proposal Unit to research and respond to RFP questionnaires.



+ Participates in cross-functional project teams.



+ Maintains awareness and knowledge of MetLifes and competitors products and trends.



+ Performs other duties as assigned or required.







**Essential Business Experience and Technical Skills:**







Required:







+ High School diploma



+ 3+ yrs. related experience.







Preferred:







+ Bachelors degree



+ Excellent organizational, interpersonal, and communication skills, both written and verbal.



+ Ability to work autonomously and manage time efficiently in order to meet client deadlines.



+ Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.



+ Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.



+ Strong customer satisfaction focus.







**Business Category**







Operations : Support







**Number of Openings**







1







**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**







MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.







MetLife maintains a drug-free workplace.







**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**







Requisition #: 92493

Categories

  • Customer Service
  • Engineering
  • Legal

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Client Svcs Consultant I

MetLife
Charlotte, NC

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MetLife
Charlotte, NC
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