17 days old
2017-11-022017-12-02

Client Services Consultant I

MetLife
St. Louis, MO
**Job Location:** United States : Missouri : St. Louis



**Alternate Job Location :** Not Applicable : Not Applicable







**Role Value Proposition** :







The Client Services Consultant I provides administrative and customer service support to very large group insurance clients and works closely with the Account Team to manage customer relationships and satisfaction.







**Key Responsibilities** :







Overall accountability for the day-to-day administration of multiple National Accounts clients, including:







+ Respond to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams



+ Collaborate and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting



+ Provide exceptional customer service to ongoing customer delivery and client satisfaction



+ Coordinate and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations



+ Participate in client account audits and strategic planning process



+ Partner with Financial team in completion of client reports; analyzing results and identifying trends



+ Lead and coordinate implementation of new clients and the addition of MetLife product lines to existing clients



+ Participate in initial strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems



+ Assist in facilitating the execution of contracts to ensure compliance



+ Partner with Proposal Unit to research and respond to RFP questionnaires



+ Participate in cross-functional project teams and maintain awareness and knowledge of MetLifes and competitors products and trends







**Essential Business Experience and Technical Skills:**







+ Excellent organizational, interpersonal, and communication skills, both written and verbal



+ Ability to work autonomously and manage time efficiently in order to meet client deadlines



+ Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness



+ Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible



+ Ability to balance client expectations with MetLife capabilities







**Required** :







+ 3-5 years of related industry experience



+ The ability to obtain (if not currently in possession of) Series 6 and 63 licensing within six months of employment. This must remain up-to-date with continuing education requirements to maintain licensing.



+ General understanding of U.S. economy and employee benefits industry



+ Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems



+ Proficient with Microsoft Office software



+ High School Diploma/GED







**Preferred** :







+ BS/BA Degree



+ Self-motivated to learn more about the business and is proactive in personal development







**Business Category**







Operations







**Number of Openings**







1







**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**







MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.







MetLife maintains a drug-free workplace.







**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Categories

  • Customer Service
  • Legal

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Client Services Consultant I

MetLife
St. Louis, MO

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MetLife
St. Louis, MO
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