22 days old

Client Services Consultant I

Aurora, IL
**Job Location:** United States : Illinois : Aurora

**Role Value Proposition:**

Provides administrative/customer service to very large group insurance clients and works with account team to manage customer relationships and satisfaction.

**Key Responsibilities:**

+ Overall accountability for the day-to-day administration of multiple clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.

+ Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting.

+ Provides exceptional customer service to ongoing customer delivery and client satisfaction.

+ Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.

+ Maintains awareness and knowledge of MetLifes and competitors products and trends.

+ Performs other duties as assigned or required.

**Essential Business Experience and Technical Skills:**

+ 1-3+ years of experience

+ Excellent organizational, interpersonal, and communication skills, both written and verbal.

+ Ability to work autonomously and manage time efficiently in order to meet client deadlines.

+ Proactive approach to servicing customers.

+ Ability to remain responsive to client/customer needs in the face of competing priorities, complex deliverables, and volume.

+ Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

+ Comfortable having difficult conversations with customer stakeholders (i.e. setting firm expectations, collecting on past due premium, etc).

+ Ability to effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.

**Business Category**


**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 95281


  • Customer Service
  • Sales / Business Development
  • Administrative / Clerical

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Client Services Consultant I

Aurora, IL

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Aurora, IL

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