29 days old
2017-12-192018-01-18

Client Services Analyst II

MetLife
Aurora, IL
**Job Location:** United States: Aurora, Illinois







**Job Summary:**







Provides administrative and customer service to very large group insurance clients. Works with account team to manage customer relationships and satisfaction.







**Functional Responsibilities:**







+ Provides day to day administration and management of at least one RegionalAccount client, including: Responds to client request, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings coordinates client enrollment/benefit fairs and participates in client driven audits and reviews and leads client driven projects and requests



+ Accountable for on-going customer service delivery, satisfaction and building a positive relationship with client, partners and provides support to financial team by assisting with billing and reporting



+ Partners with Proposal Unit to research and respond to RFP questionnaires



+ Aids in Implementation of new clients and addition of MetLife product lines to existing clients



+ Assists in setting up product and client specific processes and reports within internal systems Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings)



+ Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed



+ Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products



+ Performs other duties as assigned or required







**Essential Business Experience and Technical Skills:**







+ BS/BA degree preferred and 1-2 years of experience



+ Ability to communicate clearly both verbally and in writing



+ Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings)



+ Customer service and relationship management skills



+ Understanding of how to provide exceptional customer service and how to develop relationships



+ Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines



+ Proficient problem solving skills



+ Understands internal systems and apply analytical skills to the systems



+ General understanding of U.S. economy and employee benefits industry



+ Proficient with Microsoft Office software







**Business Category**







Operations







**Number of Openings**







1







**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

Categories

  • Customer Service

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Client Services Analyst II

MetLife
Aurora, IL

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MetLife
Aurora, IL
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