1+ months

Client Service Sr Manager

Houston, TX
**Client Service Sr Manager**

Locations:Houston, Texas

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Siemens Healthineers

**Business Unit:** Healthineers (HC)

**Requisition Number:** 222929

**Primary Location:** United States-Texas-Houston

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** Associate's Degree / College Diploma

**Travel Required:** 30%

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the worlds largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers needs. So that more people can have a life that is longer, richer, and more filled with happiness.

For more information, please visit: http://www.usa.siemens.com/healthcare

**Job Description:**

**Siemens US Talent Acquisition**


**Service Management**

1. Plan and schedule projects and services.

2. Supervise and coordinate account services.

3. Control costs and ensure profitability.

**Customer/Account Management**

1. Set and meet accurate expectations with Customer.

2. Advise Customer for equipment purchasing, status and replacement and budgeting.

3. Conduct regular Customer Meetings.

4. Handle and respond to Customer concerns.

5. Communicate internal Siemens and Vendors to ensure Customer Satisfaction.

6. Identify additional sales/service opportunities.

**Personnel/Management and Supervision**

1. Supervise and support Siemens, vendor and in-house personnel to ensure that they are effective in providing contracted servicing of customer equipment.

**Administrative/Other Tasks**

1. Conduct administrative, support and communications tasks as required by Siemens and Service Management.


1. Knowledge of Siemens Med Solutions USA and Siemens Service Organization.

2. Knowledge of Siemens Med Solutions USA policies, procedures, and work instructions, as applicable to their function.

3. HIPAA/PHI Curriculum

4. CSG Quality Management Systems knowledge.

5. Policies, Procedures, Processes as required per QST table.

6. EH&S Curriculum per Regulatory and Compliance Management.

7. Knowledge of Customer Organization/business environment.

8. Joint Commission Knowledge

9. Clinical Workflow Knowhow

10. Knowledge of assigned Service inventory - Siemens, Multivendor, Biomed and IT - to the level necessary to manage CSE's and vendor personnel and to work with customers.

11. Basic IMCP Modality Knowledge

12. Knowledge of Service agreements, contracts and financial impact.

13. Hyperion Database

14. Risk Management

15. Business Knowledge - Financial Profit/Loss

16. Project Management Certification


**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Client Service Sr Manager

Houston, TX

Share this job

Client Service Sr Manager

Houston, TX

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast