7 days old

Client Service Engineer I

Florham Park, NJ
**Client Service Engineer I**

Locations:Florham Park, New Jersey

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Building Technologies

**Business Unit:** Field Operations

**Requisition Number:** 219012

**Primary Location:** United States-New Jersey-Florham Park

**Assignment Category:** Full-time regular

**Experience Level:** Entry level

**Education Required Level:** High School Diploma / (GED)

**Travel Required:** 10%

**Division Description:**

Siemens is a global

technology powerhouse that has stood for engineering excellence, innovation,

quality, reliability and internationality for more than 165 years. As a global

technology company, Siemens is rigorously leveraging the advantages that this setup

provides. To tap business opportunities in both new and established markets,

the Company is organized in nine Divisions: Power and Gas, Wind Power and

Renewables, Energy Management, Building Technologies, Mobility, Digital

Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the

world market leader for safe, energy efficient and environmentally friendly

buildings and infrastructure. As a technology partner, consultant, service

provider, system integrator and product supplier, Building Technologies offers

fire protection, security, building automation, heating, ventilation and air

conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

**Job Description:**

**Primary Function**

Manages a portfolio of service

agreements with full P&L responsibility. Manages the delivery of service

agreements, ensuring financial performance and customer

satisfaction. Works directly with customers to develop Trusted Advisor

relationships, and recommends services and solutions to help them

achieve better business results and expand our portfolio of offerings.

**Principal Duties &Responsibilities**

+ Project manager of assigned service agreement accounts,driving to a financial target,outstanding customer satisfaction and retention.

+ In conjunction withSales, develops overall account strategies to achieve thecustomers business goals, leveraging BTsentire service & product portfolio.

+ Works directly with customers to develop comprehensive, integrated service programsacross all BT disciplines.

+ Presents Intelligent Infrastructure Solutions (I2S,)teaching customers how to leverage theInternet of Things and digitalization to operate and maintain theirbuildings more efficiently.

+ Manages the overall service contract delivery, ensuringcustomer expectations are met and issuesare resolved in a timely, effective manner.

+ Finalizes service agreement maintenance plans withcustomers; provides changes to ClientService Administrators.

+ Participates in the development of a master schedule todeliver service in branches, zone and AMDigital Service Center.Leads quality assurance activities andsupports the renewal process.

+ Reconciles and generates service recap reports forcustomer meetings.

+ Identifies customer needs and makes prioritized recommendations for service agreement adds,upgrades, and escalations.

+ Works independently with minimal supervision

+ Fire Client Service Engineer NICET level 1 required;NICET level 2 or above preferred.

+ Experience in fire &sprinkler systems

+ Provides technical service tocustomer Fire Safety systems including technical support

+ Perform troubleshooting anddatabase programming on the Customer Fire Alarm Systems.

+ Strong customer service skills.

+ Good verbal and writtencommunication skills.

+ Skilled in the PC applicationsand in the use of word processing and spreadsheet programs

+ 2 5 years of experience in building technologyindustry


**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Customer Service
  • Engineering
  • Financial Services
  • Legal

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Florham Park, NJ

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