5 days old

Client Service Engineer I - Fire Alarm - Hartford, CT

Cromwell, CT
**Client Service Engineer I - Fire Alarm - Hartford, CT**

Locations:Cromwell, Connecticut

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Building Technologies

**Business Unit:** Field Operations

**Requisition Number:** 209702

**Primary Location:** United States-Connecticut-Cromwell

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** Associate's Degree / College Diploma

**Travel Required:** 10%

**Division Description:**

Building Technologies is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire safety, security, building automation, heating, ventilation and air conditioning (HVAC) as well as energy management products and services in the USA.

**Job Description:**

**Siemens US Talent Acquisition**

_Job Description Template_

**Position Overview**

Manages a portfolio of service agreements with full P&L responsibility. Manages the delivery of service agreements, ensuring financial performance and customer satisfaction. Works directly with customers to develop Trusted Advisor relationships, and recommends services and solutions to help them achieve better business results and expand our portfolio of offerings.


Project manager of assigned service agreement accounts, driving to a financial target, outstanding customer satisfaction and retention. In conjunction with Sales, develops overall account strategies to achieve the customers business goals, leveraging BTs entire service & product portfolio.

Works directly with customers to develop comprehensive, integrated service programs across all BT disciplines.

Presents Intelligent Infrastructure Solutions (I2S,) teaching customers how to leverage the Internet of Things and digitalization to operate and maintain their buildings more efficiently.

Manages the overall service contract delivery, ensuring customer expectations are met and issues are resolved in a timely, effective manner.

Finalizes service agreement maintenance plans with customers; provides changes to Client Service Administrators.

Participates in the development of a master schedule to deliver Service in branches, zone and AM Digital Service Center.Leads quality assurance activities and supports the renewal process.

Reconciles and generates service recap reports for customer meetings.

Identifies customer needs and makes prioritized recommendations for service agreement adds, upgrades, and escalations.

**Required Knowledge/Skills, Education, and Experience**

Associates degree in HVAC or other related technical field required. Bachelors degree preferred in engineering, business or associated technology degree.

Fire Client Service Manager NICET level 1 required; NICET level 2 or above preferred.

Experience in Fire & Sprinkler Systems

Strong Organizational, verbal & written communication skills. Good project management skills.

Proficient in MS Office (Word, Excel) CRM, SAP and other service related tools

Individual must possess a valid Driver's license in good standing.

Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.


**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


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Client Service Engineer I - Fire Alarm - Hartford, CT

Cromwell, CT

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Cromwell, CT

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