23 days old

Client Service Consultant I

Tampa, FL
**Job Location:** United States : Florida : Tampa

**Role Value Proposition:**

This position supports the Specialty Market, Professional Employer Organizations (PEO) service model. The Client Service Consultant has singular accountability for both the core and voluntary products using systems such as KANA, workdesk, CDF, CBS, MetFACS2, Groupfacts and Metlink.

**Key Responsibilities:**

+ Serves as a liaison between customer and internal MetLife areas (i.e. Claims, Contracts, etc) and the primary advocate for the customers needs, including handling issues of high complexity independently.

+ Participates in client facing activities to resolve customer issues and concerns swiftly and with a perceived effortless experience on the customers part. Working closely with sales partners and other internal partners to contribute to the long term persistency and profitability of the Employee Benefits Sales business.

+ Through understanding of the customers benefit needs and priorities as well as industry trends and product/service options, work to influence the most positive benefit outcomes.

+ Ensures customer issues are resolved in one call or contact where possible, or refers customer inquiries to appropriate party for swift issue resolution.

+ May act as mentor to others on the team. Participates in change efforts, asks questions, seeks clarification, offers contributions to change efforts based on area of expertise.

**Essential Business Experience and Technical Skills:**


+ High School Diploma or equivalent

+ Excellent organizational, interpersonal, and communication skills, both written and verbal


+ Prior experience with the RM and/or MIB platforms

+ Prior experience or working knowledge of PEOs

+ Proficient with Microsoft Office Software

+ Bachelor Degree


_< 5%_

**Business Category**

_Global Technology & Operations_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 95043


  • Sales / Business Development

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Client Service Consultant I

Tampa, FL

Share this job

Client Service Consultant I

Tampa, FL

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast