10 days old
2017-11-302017-12-30

Client Service Consultant I

MetLife
Tampa, FL
**Job Location:** United States: Tampa, Florida







**Job Summary:**







Provides administrative and customer service to very large group insurance clients. Works with account team to manage customer relationships and satisfaction.







**Functional Responsibilities:**







+ Overall accountability for the day-to-day administration of multiple National Accounts clients



+ Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams



+ Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting



+ Provides exceptional customer service to ongoing customer delivery and client satisfaction



+ Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations



+ Participates in client account audits and strategic planning process



+ Partners with Financial team in completion of client reports; analyzing results and identifying trends



+ Leads and coordinates implementation of new clients and the addition of MetLife product lines to existing clients



+ Participates in initial strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems



+ Assists in facilitating the execution of contracts to ensure compliance



+ Partners with Proposal Unit to research and respond to RFP questionnaires



+ Participates in cross-functional project teams



+ Maintains awareness and knowledge of MetLifes and competitors products and trends



+ Performs other duties as assigned or required







**Essential Business Experience and Technical Skills:**







+ BS/BA degree



+ 3-5 years of experience



+ Excellent organizational, interpersonal, and communication skills, both written and verbal



+ Ability to work autonomously and manage time efficiently in order to meet client deadlines



+ Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness



+ Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible



+ Ability to balance client expectations with MetLife capabilities



+ General understanding of U.S. economy and employee benefits industry



+ Proficient with Microsoft Office software



+ Self-motivated to learn more about the business and is proactive in personal development



+ Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems







**Business Category**







Operations







**Number of Openings**







1







**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

Categories

  • Customer Service

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Client Service Consultant I

MetLife
Tampa, FL

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MetLife
Tampa, FL
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