15 days old

Client Service Analyst II

Tampa, FL
**Job Location:** United States : Florida : Tampa

**Role Value Proposition:**

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative solutions to address core business challenges with MetLife. This role provides administrative and customer service to Regional Market clients and works with the account team to manage customer relationships and satisfaction.

**Key Responsibilities:**

Provides day to day administration and management of Regional Market clients, including:

+ Responds to client requests, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings, coordinates client enrollment/benefit fairs, participates in client driven audits and reviews and leads client driven projects and requests.

+ Accountable for on-going customer service delivery, satisfaction and building a positive relationship with clients, partners and provides support to financial team by assisting with billing and reporting.

+ Aids in Implementation of new clients and addition of MetLife product lines to existing clients.

+ Assists in setting up product and client specific processes and reports within internal systems.

+ Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits).

+ Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed.

+ Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products.

+ Performs other duties as assigned or required.

**Essential Business Experience and Technical Skills:**


+ High School diploma

+ 1-2 years customer facing experience in insurance or financial services.

+ Ability to communicate clearly both verbally and in writing.

+ Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits).

+ Customer service and relationship management skills. Understanding of how to provide exceptional customer service and how to develop relationships.

+ Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines.

+ Proficient problem solving skills. Understands internal systems and apply analytical skills to the systems.

+ General understanding of U.S. economy and employee benefits industry.

+ Proficient with Microsoft Office software.


+ Bachelor degree

**Business Category**

_Global Technology & Operations_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**


  • Customer Service
  • Engineering
  • Financial Services

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Client Service Analyst II

Tampa, FL

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Tampa, FL

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