18 days old

Claims Supervisor - Casualty

Freeport, IL 61032
**Job Location:** United States : Illinois : Freeport

Role Value Proposition:

Supervises, evaluates, and develops a claims unit. Provides direction and necessary authority in the investigation, reservation, and disposition of claims.

Key Responsibilities:

+ Supervises, coaches, and develops a unit of casualty adjusters involved in handling casualty and property claims.

+ Reduces risk and exposure to the company by overseeing proper claims handling and timeliness of claims processing.

+ Reviews the payment screen on a daily basis to ensure payments are released in a timely manner.

+ Generates and reviews productivity reports to ensure team productivity goals are met.

+ Ensures productivity, service time and quality levels are maintained by adjusting unit resources and overseeing daily workflow, productivity, and quality for the unit.

+ Develops and oversees the quality of the claim files in the unit, including compliance, reserving, timeliness, customer service, diary and alerts.

+ Assists management with developing Department vision and strategy and translates into unit goals and visions; communicates to associates. Identifies, locates and provides needed training and resources.

+ Manages special projects or initiatives as assigned.

+ Stays abreast of litigation and laws impacting claims.

+ Ensures cases are properly prepped and referred to SIU and/or Subrogation.

+ Ensures that bodily injury exposure is identified by adjusters.

+ Conducts compliance reviews.

+ Performs other duties as assigned or required.

+ Supervisory Responsibilities: Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development.

Required Skills:

+ 5+ yrs. insurance claims experience.

+ Proven history of increased responsibility due to high performance

Preferred Skills:

+ Bachelor's degree or equivalent business experience.

+ Prior leadership/supervisory experience

**Business Category**

MetLife P&C Claims

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**


  • Customer Service
  • Insurance

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Claims Supervisor - Casualty

Freeport, IL 61032

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Freeport, IL

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