19 days old
2017-11-022017-12-07

Call Center- Supervisor

MetLife
Oriskany, NY 13424
**Job Location:** [[Oriskany, NY]]







**Role Value Proposition:**







Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. Were looking for unique talent with fresh perspectives that can propel innovation. In this role you will lead associates in providing exemplary customer service. Your associates manage total absence claims in a timely and accurate fashion. Full people management responsibility, including hiring, firing, promotions, performance and compensation management, and training and development. Total Absence Management (TAM) handles FMLA, state and company leaves.







**Key Responsibilities:**







+ Participates in customer presentations, new account implementations and special projects. Anticipates, resolves and responds to TAM claim problems or productivity issues.



+ Works with customers to negotiate, arbitrate, and resolve issues, concerns, and expectations regarding process, service and performance guarantees.



+ Accountable for ensuring team performance with delivery on customer commitments and high quality claim decisions.



+ Acts as a project lead and /or participates in various project assignments



+ Conducts quality management reviews to ensure financial and decisional accuracy identify training opportunities and process improvements as outcomes.



+ Performs other related duties as assigned or required.







**Essential Business Experience and Technical Skills:**



**Required**







+ 5-7 years of claims or call center experience with 2+ years of experience in leadership position.



+ Proficient in use of multiple systems and technology resources.



+ High School Diploma







**Preferred**







+ Bachelors Degree



+ Solid business knowledge of TAM products



+ Knowledge of medical procedures and terminology



+ Ability to read, interpret and explain contracts and TAM plans.







**Travel**







_0-5%_







**Business Category**







_Global Technology and Operations_







**Number of Openings**







_1_







**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**







MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.







MetLife maintains a drug-free workplace.







**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**







Requisition #: 84101

Categories

  • Customer Service
  • Legal

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Call Center- Supervisor

MetLife
Oriskany, NY 13424

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Call Center- Supervisor

MetLife
Oriskany, NY
US

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