19 days old

Business Systems Analyst - Automation Analysis and Documentation

Cary, NC
**Job Location:** United States : North Carolina : Cary

**Role Value Proposition:**

MetLifes Digital vision is to accelerate growth and drive value through a focus on customers, world-class capabilities, and a holistic transformation. The selected employee will participates in defining automation used cases, solution design, and implementation of business process automations.

**Key Responsibilities:**

Automation analysis and documentation associate is responsible for analyzing and documenting process (PDD) end to end. They are also responsible for getting the automated process tested end to end. Once the process is automated these associates are responsible for expanding automation for existing automated process and work with process SME on day to day basis

**Essential Business Experience and Technical Skills:**

+ Work with the Business SME to develop the Process Definition Document (work instructions at a keystroke level) and gather all other process relevant artifacts

+ Socialize the PDD with the multiple teams and be the single point of contact for all process related queries

+ Identify quick win process efficiencies and standardization opportunities; Incorporate into documentation post agreement with process owners and lead configurators

+ Building the test scenarios; Work with test case development team to create and maintain inventory of test cases

+ Track, monitor and support the configuration build and updates across environment UAT / Pre-prod / Prod. Support the configuration unit testing in all phases as required

+ Review and consolidate the UAT results and create a review package for SME approval

+ Provide root cause analysis support in investigating test outputs

+ Generate Management insights to optimize and enhance Automation success


+ 3+ years professional experience, preferably in insurance, financial services or management consulting.

+ Prior work experience in business analysis and process engineering


+ Spanish speaking

**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 84902


  • Engineering
  • Financial Services
  • Information Technology
  • Legal

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Business Systems Analyst - Automation Analysis and Documentation

Cary, NC

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Business Systems Analyst - Automation Analysis and Documentation

Cary, NC

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