19 days old
2017-11-022017-12-02

Business Procedures Analyst

MetLife
Kansas City, MO
**Primary Job Location:** United States : Missouri : Kansas City







**Alternate Job Location:** United States : Pennsylvania : Johnstown || United States : Texas : Dallas







**Role Value Proposition:**







The Onsite Business Analyst is responsible for coordinating the education of the employees of group customers on their MetLife benefit offerings. Activities involve planning and executing onsite events that support the full range of products. These onsite events may be benefit fairs, group informational meetings, webcasts or other methodologies. The incumbent works directly with internal partners from various areas and product lines as well as with brokers, external customers, external benefit counselors and vendors in order to facilitate the onsite education process.







**Key Responsibilities:**







+ Work with sales and/or service team to understand customer needs regarding educational meetings and benefit fairs. Interface with customer, sales, internal partners and/or broker to clarify meeting requirements, including meeting methodology, timeline and communication plan. Enter captured event information into Onsite Event Management System (OEMS).



+ Understand and support Onsite Services guidelines and apply sound business judgment in situations that are outside of guidelines.



+ Select and schedule appropriate onsite resources for educational meetings and benefit fairs based on resource skill set, products, industry, geography, case demographics and costs.



+ Work closely with Auto & Home team to ensure prompt and accurate scheduling of PCS Representatives at Onsite events.



+ Manage MetExpress block of business and event activity following established guidelines and procedures. Ensure appropriate and accurate materials (e.g., product communications, promotional items, etc.) are provided to customers and onsite resources. Conduct Strategy Calls with Benefit Counselors or other resources as needed.



+ Manage event cancellation process including communicating with resources, documenting activity and rescheduling events as necessary.



+ Troubleshoot with customer and onsite resources to ensure a smooth event, addressing and resolving any issues that arise.



+ Increase overall Onsite awareness, knowledge of Onsite processes and system capabilities by proactively educating partners.



+ Produce and/or update Onsite reports as needed.



+ Provide feedback on process and technology related to onsite events.



+ Assist with special projects and other tasks as requested by management.







**Essential Business Experience and Technical Skills:**







+ Bachelors Degree or equivalent work experience



+ Proficiency in MS Office Suite of applications, including Word, Excel, PowerPoint, and SharePoint



+ Good analytical ability to collect, assemble and organize data



+ Project coordination and prioritization skills with the ability to handle multiple tasks and projects while driving progress on all



+ Sense of urgency and keen attention to detail



+ Team orientation, with the ability to build strong partnerships to drive deliverables



+ Good communication skills, including written, verbal and listening



+ Strong computer skills Word, PowerPoint and Excel.







**Business Category**







GBS Onsite Services







**Number of Openings**







1







**Contact Information**







Zachary Tesoriero







zachary.tesoriero@metlife.com







**Hiring Manager**







Ann Jewell







**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**







MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.







MetLife maintains a drug-free workplace.







**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**







Requisition #: 78382

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Business Procedures Analyst

MetLife
Kansas City, MO

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MetLife
Kansas City, MO
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