8 days old
2018-01-092018-02-08

Business Instructor II (Virtual)

MetLife
Queens, NY
**Job Location:** Virtual (anywhere in the US)







**Role Value Proposition:**







Participates in assessing learning needs, designing curricula, and developing instructional materials to meet business goals of improving service quality, production output / volume within processing units, and/or facilitating the ease of doing business within sales offices. Works within a line of business, often acting as an experienced subject matter expert in operational procedures, transactions, and/ or propriety hardware or software applications. Researches and evaluates detailed training requirements from business customers. Designs and develops comprehensive curricula, training programs, and instructional materials, including instructor-led programs (group) or individual training. Delivers training either in a classroom setting or through on-the-job coaching. Develops metrics to assess effectiveness of training. Develops and maintains procedure manuals or databases to reinforce training or to provide future assistance.







Programs developed may focus on transactions related to claims, new business applications, service transactions for existing products, and/or the use of propriety systems applications.







**Key Responsibilities:**







+ Acts as an experienced level subject matter expert in business instruction.



+ Independently manages complex business instruction projects from initial stages of learning gap assessment to final instruction delivery and participant evaluation.



+ Uses expertise to facilitate training sessions in difficult situations by applying concepts of instructional design and adult learning methods.



+ Uses instructional methodology and technologies to deliver instruction to different audiences varying from transactional processing associates to sales agents and independent sales brokers.



+ Instructs on new products, procedures, or processes, new systems, and/ or systems enhancements.



+ Participates in systems rollouts or in new product implementation programs.



+ Evaluates progress of participants, monitors effectiveness of instructional programs and materials, develops metrics, and prepares reports.



+ Performs other related duties as assigned or required.







**Required:**







+ 3- 5 years relevant business experience in training and/or curriculum development or 2 years MetLife Call Center coaching and training experience.



+ High School diploma



+ Work hours: Monday- Friday 8:00am 5:00pm and Saturdays depending on business needs







**Preferred:**







+ Bachelor's degree preferred



+ Call Center experience







**Travel**







_40%-50%_







**Business Category**







Operations







**Number of Openings**







1







**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**







MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.







MetLife maintains a drug-free workplace.







**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Categories

  • Customer Service
  • Education
  • Legal
  • Sales / Business Development

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Business Instructor II (Virtual)

MetLife
Queens, NY

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Business Instructor II (Virtual)

MetLife
Queens, NY
US

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