1 day old
2017-12-152018-01-13

Bing Advertising Technical Account Manager 

Microsoft Corporation
London
  • Job Code
    23795-1082807##13
Description
Location: London



Microsoft Search Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. MSA is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.



The Bing Ads Technical Services team is a focal point for Bing Search Advertisers and Partners around the world. As a Technical Account Manager (TAM), you are the critical link between customer, partner and products. You will be responsible for providing technical solutions and maintaining relationships with key strategic Microsoft partners. You will build trust through your deep technical expertise of the platform and industry.



You will work closely with cross functional teams in sales, engineering, business groups and technical support to flawlessly execute solution implementation, pre-sale support and consultation on Microsoft products. By building and maintaining a long-term relationship with customers you will understand your customer’s business goals, client’s business strategy, opportunities for improvement, execute a service delivery plan and speak to the product roadmap. You will be the resident expert and trusted adviser for your partners to provide world class service, support and competitive technical solutions.





Responsibilities:



- Use your breadth and depth of knowledge across product offerings as you partner with sales, client team to recommend partner solutions.

- Create and execute a project plan for new customer integrations working with stakeholders to identify and mitigate technical dependencies and roadblocks for a successful integration and deployment.

- Manage and own customers technical support requests, providing investigation prioritization with continuous and timely updates to customers.

- Take ownership for resolving Bing Ads platform technical issues and work with customers to optimize implementations for performance and delivery.

- Deliver and maintain a support plan. Conduct regular service meetings to build trust, communicate product enhancements, supportability plans, strategy product plans and review open technical opportunities.

- Deliver technical project presentations, best practises, trainings to varying levels of business and technical audiences.

- Maintain and expand working knowledge of current and related products, including integration processes and industry trends.

- Construct SQL queries to access information in Microsoft’s internal databases for the purposes of reporting and troubleshooting.

- Manage internal Microsoft engineer relationships to influence incremental product improvements.

- Share best practices with team members to contribute to enhance the quality and efficiency of customer support.

- Drive and deliver on projects to improve partner engagements and operational efficiencies.

- Highlight systemic issues and trends to identify platform enhancements with business and R&D teams.



Skills, Experience and Qualifications:



- Bachelor’s degree or equivalent practical experience required (Computer Science, Engineering or Mathematics or related field preferred).

- Experience with online advertising technology

- Experience in troubleshooting technical issues in a client facing role.

- Experience working with development technologies including Java, .Net, XML, REST, OAuth, XML and SOAP. Ability to manipulate SQL joins.

- Experience working with APIs

- Highly skilled in interacting with sales/partner led business and technical stakeholders and translating complex customer requirements into appropriate solution architectures independently.

- Exemplary communicator with excellent written and oral business communication skills. A second language would be advantageous.

- Outstanding organizational and planning skills, demonstrated ability to work under deadlines and prioritize several complex projects simultaneously in a fast-paced and growing environment towards the highest return. .

- Familiarity with the ad serving industry, ad exchanges, and networks and real time bidding.

- Infectious sense of enthusiasm, fun, and imagination.

- Obsessed with providing a great experience for our customers.

- Organic and paid search experience preferred.



At Microsoft you'll have access to talented people, technology, tools and toys that will help you use your skills and imagination to realize your full potential. We want you to contribute the talent, perspective and ideas that are uniquely yours and you'll have the freedom, guidance and encouragement to accelerate your growth.



At Microsoft you'll work with incredibly talented colleagues, mentors and leaders and discover new ways of thinking and working. We'll also invest in your health and wellbeing through a competitive package with a wide range of adjustable benefits you can customise to your needs.



Microsoft employees enjoy a competitive compensation package.  This includes: base salary, bonus, stock awards, strong flexible benefits, including pension scheme, private medical cover and more!



Microsoft is an equal opportunity employer and supports workforce diversity.



Microsoft’s privacy statement can be viewed on the following web page: http://privacy.microsoft.com/en-gb/default.mspx
Customer service & support



Categories

  • Customer Service
  • Engineering
  • Marketing
  • Sales / Business Development

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Bing Advertising Technical Account Manager 

Microsoft Corporation
London

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Microsoft Corporation
London
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