17 days old

Billing Account Representative

St. Louis, MO
**Job Location:** United States: St. Louis, Missouri

**Role Value Proposition:**

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role Delivers high quality billing solutions and service excellence for group customers. Facilitates a working dialogue with Institutional Business clients and internal business partners in order to provide innovative solutions to client's Voluntary Benefits' needs.

**Key Responsibilities:**

+ Accountable for standard regional and national account customers. Customers include single and multi-product group customers.

+ Builds and maintains strong relationships with group customers and internal partners. Serves as key contact to call center on complex issues. Resolves and responds directly to group customer regarding billing inquiries and issues. May include other internal partners in resolution. Participates in escalation calls as billing expert with Customer, Broker, Sales and Service as situation warrants.

+ Conducts proactive outreach to group customers regarding payment discrepancies, misdirected payments, cash received without backup, missing remits, missing payments and overpayments. Offers situation specific alternatives and solutions to assist customers.

+ Educates customers on the billing and remittance processes and provides ongoing guidance and support to make billing administration easy for them.

+ Performs functions critical to the accuracy of billing for assigned group customers including: daily review and analysis of error reports; suspense management; billing vs remit discrepancies; billing master schedule updates; final bill hold review and release; eligibility updates and identification of D&U. GVUL specific functions include: maximum premium calculations and Schedule A review and release.

+ Proactively monitors billing transmission and payment processes for assigned block in order to prevent billing issues and avoid escalations.

+ Completes group level reconciliations and payment history review. Makes decisions regarding refunds, write-offs and reinstatements.

+ Determines appropriate cash allocation and provides direction to the Remittance Service Center for proper premium application.

+ Reviews reports, conducts analysis and works to correct all errors resulting from failed process rules, bad data requirements or file layouts.

+ May require working with customers and partners to change data protocols or processes.

**Essential Business Experience and Technical Skills:**


+ Demonstrates excellent customer service and relationship skills with ability to communicate clearly both verbally and in writing. Ability to handle pressure situations (internal and external) with professionalism and tack.

+ Solid math problem solving skills, including attention to detail, analytical thinking and decisiveness. Advanced knowledge of Excel and ability to multi-task.

+ Ability to work independently and in a team environment.


+ College degree or related business experience preferred.

**Business Category**


**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**


  • Customer Service
  • Engineering

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Billing Account Representative

St. Louis, MO

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St. Louis, MO

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