8 days old
2018-02-092018-03-11

Back Office Support Operator

Siemens
Columbia, SC
**Back Office Support Operator**







Locations:Columbia, South Carolina











Job Family: Customer Services











Apply







English (US)



























**Job Description**















**Division:** Building Technologies



**Business Unit:** Region Americas



**Requisition Number:** 221811



**Primary Location:** United States-South Carolina-Columbia



**Assignment Category:** Full-time regular



**Experience Level:** Entry level



**Education Required Level:** High School Diploma / (GED)



**Travel Required:** No







**Division Description:**







The Siemens Building

Technologies Division is the North American market leader for safe and secure,

energy-efficient and environmentally-friendly buildings and infrastructure. As

a technology partner, service provider, and system integrator, Building

Technologies has offerings for fire protection; life safety; and security as

well as building automation; heating, ventilation, and air conditioning (HVAC);

and energy management. Since 1995, Siemens has helped to modernize nearly 7,000

buildings worldwide, including important American landmarks such as World Trade

Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and

the Mount Vernon Estate.











For more information, please

visit: http://www.siemens.com/businesses/us/en/building-technologies.htm



























**Job Description:**



















**Position Responsibilities**























Contact providers nationwide to obtain applicable information on all accounts which includes but is not limited to: information to ensure receipt of invoices according to the next projected read date and prevention of the assessment of late fees. Assist with the resolution of Aging Reports issues as necessary. Maintain an average time of 5 minutes per account.























Resolve Critical Due issues that result in receiving invoices with <10 days from the due date. Contact providers to request extension of due dates and removal of late fees. Maintain an average time of 5 minutes per account.























Assist senior members of the team with the research/resolution of exceptions.























Maintain updated vendor information in the data system























Assist in the research and resolution of previous balances/late fees.























Participate in the reevaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.























Alternate Work Agreements are at managers discretion.























**Required Education, Knowledge & Experience:**























+ Must have at least a High School diploma. Higher education preferred.



+ Minimum of 1-3 years of experience specified above in the Responsibilities section.



+ Successful completion of Utility Bill Knowledge training.



+ Successful completion of Reports training.



+ Proficient in Excel.



+ Very detail oriented.



+ Strong verbal & written communication skills.



+ Able to effectively multi-task.



+ Very strong organizational skills.



+ Able to negotiate with vendors.



+ Research and problem solving.



+ Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.























.











As part of Siemenss Disaster Recovery plan, should the office be closed due to inclement weather, power/internet outages, etc., employee _may_ be required to work from their residence or another designated location. Laptops and/or other equipment to perform the applicable tasks outlined in this position description will be provided by Siemens.































**Equal Employment Opportunity Statement**



Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.











**EEO is the Law**



Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .











**Pay Transparency Non-Discrimination Provision**



Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

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Back Office Support Operator

Siemens
Columbia, SC

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Siemens
Columbia, SC
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