1+ months

AVP, Engagement Manager

New York, NY
**Role Value Proposition** : MetLifes largest strategic initiatives are critical to the realization of MetLifes transformation objectives. The Assistant Vice President Engagement Manager leads complex, enterprise wide transformational programs that enable MetLife strategy. The leader must have an entrepreneurial spirit, able to gain stakeholder trust, influence others and challenge the status quo. Serving as a trusted business partner who helps senior leadership maximize enterprise benefit, this role begins with the end in mind, translating program objectives into a structured plan that yields the desired business outcomes and value: through timely and on-budget implementations; by securing and managing resources; actively managing program timelines and identifying dependencies and risk; and reporting up program progress and issues to executives.

**Key Responsibilities:**

Partner with the executive sponsors and business leaders to define initiative scope and translate into defined business objectives and program goals.

Lead program to full value realization, maximizing enterprise benefits and creating clear accountability for results.

Build, develop and manage program leadership teams with requisite skills and experience to successfully execute on program agenda talent acquisition, career development, and performance management.

Create and maintain a team environment that is built on trust and collaboration and facilitates open communication and transparency.

Ensure that team goals focus on the customer providing a seamless customer experience that puts listening to the customer's perspective at the center.

Partner with executive and senior management to ensure clear success metrics are developed, communicated, and drive program implementation.

Drive accountability and transparency through effective governance with a disciplined focus on data-driven decision making, infusing fact-based decisions into core management capabilities.

Cultivate an environment where intellectual curiosity and collegial challenge and candor result in an inspired team always seeking improved approaches to program management.

Continually strive for process excellence, developing effective and efficient processes while finding the appropriate balance between cost, quality and risk to ultimately drive better earnings.

Continually drive both incremental and transformative change to deliver substantial performance enhancements and actively seek opportunities to share best practices across the enterprise program management community.

**Essential Business Experience and Technical Skills:**

10-15+ years of business leadership experience, preferably with a mix of financial services industry and vendor experience.

Thorough knowledge of program and project management concepts, continues to learn new and updated practices and able to apply them to various situations.

Demonstrable experience working with executive level management.

Experience working in and leading large matrix managed initiatives.

Excels at leading and directing activities of distributed, global teams and ability to direct, motivate and develop project staff in an evolving environment.

Must demonstrate specific experience planning and managing a project portfolio of greater than $50M in annual spend.

Contributes to a culture of innovation, collaboration, and partnership with a willingness to proactively coach, facilitate, share knowledge, and be the role model and advocate for a changing organization.

Strong interpersonal, conflict resolution and negotiation skills.

Excellent written and oral communication skills.

Strong information technology skills and a high level of proficiency with common business software.

Ability to manage multiple priorities.

Bachelors degree and related field experience required; advanced degree preferred.

Ability to travel up to 25%.

**Leadership Competencies:**

+ **Motivates People** Gains people commitment to achieve business objectives through clear communication of the companys vision and flexing leadership styles to inspire high performance.

+ **Creates Partnerships** Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

+ **Seizes Opportunity** Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.

+ **Focuses on Customers** Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.

+ **Drives Results** Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

**Key Relationships** **:**

+ **Reports to:** VP, Enterprise Program Management

+ **Direct reports/team** : 5-8 directs; 40-100 in-directs

+ **Key Stakeholders** : EVP and SVP stakeholders across MetLife


MetLife, through its subsidiaries and affiliates, is one of the worlds leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.

While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company were becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate lifes twists and turns.

At the center of our business strategy is a commitment to One MetLife collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values: Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 90801


  • Management
  • Financial Services
  • Legal

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AVP, Engagement Manager

New York, NY

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New York, NY

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