1+ months

AQR Program Manager Facility Management

Green Oaks, IL 60048

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Primary Job Function:

- Provides Quality oversight and cross site leadership within Abbott’s Integrated Facility Management sustaining governance structure.

- Serves as global Quality lead by facilitating communications for Facility Management services across sites in all regions (Europe, North America, Latin America, and Asia).

- Establishes Quality contractual requirements with suppliers and evaluates their compliance to agreed standards.

- Ensures supplier’s key Quality performance indicators, service levels, and contract obligations are achieved across all regions.

- Leads and participates in development of regional Quality strategy and execution of programs with IFM providers, Abbott businesses and their sub-contractors that deliver tangible improvements in the region.

- Supports organization in developing, analyzing, defining, and gaining management approval for, and implementation of strategic and sustainable solutions that provide significant benefit to facility management, facility maintenance, and utility processes.

- Assures Quality functions within each business is well informed and aligned with strategy.

Core Job Responsibilities:

Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

- Ensures IFM suppliers and subcontractors meet Abbott Quality policies and procedures.

- Proactively coordinates with Quality leaders at supplier, corporate, division, and site levels to achieve and maintain required service levels and KPI's for assigned region.  Balances the needs of sites with the overall FM vision, business goals, and supplier contract terms.

- Participates in monthly or quarterly as determined and agreed upon, performance reviews with the supplier and divisional leadership within the assigned region.

- Ensures ongoing IFM excellence through rigorous evaluation of quality service levels against contract obligations and development of   strategy and tactical plans to address any deficiency. 

- Effectively communicates information to all sites within region and proactively escalates quality issues and opportunities within the global IFM governance structure.

- Develops strong working relationships with internal customers and suppliers.  Anticipates the business needs and works to assure required quality training and programs are established to support needs.

- Leads the Quality Work Stream and with the businesses, sponsors Quality or Supplier Quality programs and projects to improve and standardize quality processes across divisions and sites. 

Must analyze, evaluate, make decisions and obtain buy-in from varying levels of quality management across multiple Abbott divisions.  Must possess an understanding of quality, compliance, business and management principles in order to interface with all levels of engineering and management and assure appropriate requirements by business type are met.  Must understand Abbott’s diverse business units (Diagnostic, Medical Device, Nutrition and Pharmaceutical) and their product risk profiles.  Solutions to problems must be scalable and satisfy technical, financial, quality and regulatory requirements on a global basis.  Must demonstrate excellent leadership and negotiation skills

Position Accountability / Scope:

- Reports dotted line to Director of Global Facility Management or equivalent position within the global IFM governance structure.

- Position reports solid line to Director, Quality Business Support.

- Makes quality related decisions in support of the One Abbott global FM initiative.

- Interacts frequently with site Quality Heads, site leadership, site FM leads, and country managers from the supplier and with other roles as required. 

- Scope includes existing assigned sites and new Abbott sites within region.  Site type includes manufacturing, distribution, R&D, and administrative.

Minimum Education:

Bachelor’s Degree required, preferably in technical discipline:  Engineering, Sciences, and Operations Management.  MBA is desired, but not required.  Certifications in ASQ, project management and Lean Six Sigma desired, but not required.

Minimum Experience / Training Required:

- 10 years combined experience in areas of manufacturing, quality, engineering and project management with people and budgetary management.

- 10 years combined experience with Pharmaceutical, Medical Device and Nutritional GMP regulations in a manufacturing environment.

- Demonstrates professional maturity, integrity and judgment that inspire confidence of senior management.

- Interacts well with diverse groups across divisions, maintains strong working relationships with internal and external collaborators and builds effective relationships with customers.

- Possesses interpersonal skills to negotiate and reconcile differences, while optimizing overall divisional goals.

- Results driven and strives for continuous improvement.  Motivated by a high sense of personal performance expectations.

- Ability to manage complex programs in a dynamic environment interacting with various levels of management.
Job Family: Operations Quality
Division: AQR Abbott Quality and Regulatory
Travel: Yes, 50 % of the Time
Medical Surveillance: No
Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)


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AQR Program Manager Facility Management

Green Oaks, IL 60048

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Green Oaks, IL

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