1+ months
2018-03-152018-05-06

Abbott Sales Ambassador

Abbott
Maidenhead, State Not Indicated

Abbott Ambassador

ADD Europe offers the position Abbott Ambassador (field based).

The position reports directly to District Customer Experience Manager.

About the organization

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

ADD's Customer Experience Organization is a part of our customer focusing organization in Europe. Today, there are fewer, larger and more complex customers than ever before. The Customer Experience Organization is responsible to create stronger, solutions-focused customer partnerships while also meeting the day-to-day service and support needs.

Primary objective of the position

The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.

Major accountabilities

Full revenue responsibility for 2-4 MM USD including forecasting and target performance achievement.

Act as a trusted partner and advisor as Abbott’s main contact to customers

Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process

New product and menu expansion targeting and sales support

Prepare and execute regular customer business reviews

Manage routine renewals of base business accounts and negotiate long-term contracts

Provide first line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0-4 hours)

Provide proactive service

Perform technical service bulletins (TSBs) less than an equal of 2 hours

Implement new assays

Provide ongoing training and coaching to customers

Oversee progress of cross-functional implementation team (post-sale) with project manager

Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.

Educational background

Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred.

Requirements / Work experience

Minimum of 5-7 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving  profitability of accounts, and handling first line service.

Proven track record in a similar position supported by management and customer references

Successful engagement with customers, specifically Business Management and key stakeholders.

Excellent product and industry knowledge

Strong understanding of key stakeholders and customer dynamics

Strong solution selling and relationship building skills

Excellent communication skills

Ability to identify and drive resolution of issues

Long-term, strategic focus on account

The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.


Job Family: Sales Force
Division: ADD Diagnostics
Travel: Yes, 50 % of the Time
Medical Surveillance: Not Applicable
Significant Work Activities: Not Applicable

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Abbott Sales Ambassador

Abbott
Maidenhead, State Not Indicated

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Abbott Sales Ambassador

Abbott
Maidenhead, State Not Indicated
United Kingdom

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